Private Doctor Direct - Patient Guide

This Patient Guide describes the healthcare services, which are available at Private Doctor Direct, Independent Medical Agency. The Guide is available for patients and prospective patients and is reviewed on an annual basis. The Guide can be translated into other languages as necessary. Any comments on the content of the Guide are welcome.


Information for patients

Main Address: 12 Harley Street, London, W1G 9PG
Registered Address: 7 Tufton Street, London, SW1P 3QB
Regulatory Matters: 39 Taybridge Road, London, SW11 5PR
Telephone: 020 7127 8785
Email: customerservice@privatedoctordirect.com
© 2017 Private Doctor Direct  All Rights Reserved

Summary of Private Doctor Direct Statement of Purpose

Private Doctor Direct offers an online Internet healthcare service, which includes private and confidential health consultations, diagnosis advice and prescribing of medicines in relation to the following medical conditions;

  • Allergies
  • Asthma
  • Bacterial Vaginosis
  • Chest/Throat/Sinuses
  • Cholesterol
  • Cystitis
  • Dental Infections
  • Diverticulitis
  • Ear Infections
  • Emergency Pill
  • Erectile Dysfunction
  • Excess Hair
  • Eye Infections
  • Fungal Nail Infection
  • Genital Warts
  • Hair Loss
  • Hay Fever
  • Heartburn
  • Herpes
  • H.R.T.
  • Influenza
  • Jet Lag
  • Malaria
  • Migraine
  • Menstrual Delay
  • Oral Contraception
  • Premature Ejaculation
  • Sexual Health
  • Skin Treatments
  • Sleep
  • Stop Smoking
  • Travellers' Diarrhoea
  • Thrush
  • Urinary Incontinence
  • Verruca Treatment
  • Weight Loss
 

Private Doctor Direct is owned by Online Clinic (UK) Limited a UK company registered at Companies House. The full version of the Statement of Purpose is available here.

Terms and Conditions

Patients who choose to access the healthcare services on Private Doctor Direct website will normally be self referred, either via the Internet or by means of a telephone call to 020 7127 8785.

Private Doctor Direct offers private consultations, medical diagnoses and prescribing of some medicines in accordance with patients' individual wishes, but always subject to strict medical assessment for individual suitability. During an initial consultation, patients will be invited to complete a confidential online health questionnaire and once submitted, will be carefully assessed by a medical practitioner to offer a diagnosis. Once a diagnosis has been made, recommended medications will be advised for purchase along with individual costs. Information will also be given of the expected effects and potential side-effects of each medicine.

Contact with a Medical Practitioner

A registered doctor will review your submitted health questionnaire. If the doctor wishes to ask you further information about your health, this will be done by sending you an e-mail message inviting you to log in to your personal Private Doctor Direct account where you can communicate with the doctor over a secure network.

Charges and Methods of Payment

UK law prohibits Private Doctor Direct from quoting actual prices of medications prior to the completion of an online healthcare consultation. The consultation is entirely free and you are under no obligation to make a purchase. The process will take only a minute or two to complete. Payment for prescribed medicines can be made by online credit card purchase using all major credit and debit cards. Online payments are processed confidentially using secure encryption via our servers. We also accept personal cheques and postal orders.

Care Quality Commission

As a provider of an independent healthcare service, Private Doctor Direct is required by law to be registered with the Care Quality Commission as an Independent Medical Agency under the provisions of the Care Standards Act 2000. As a result, the Care Quality Commission carries out a formal assessment of Private Doctor Direct service on a regular basis. Following assessment, a written report is published. If you would like to obtain a copy of the most recent assessment report please e-mail: customerservice@privatedoctordirect.com.

Alternatively, please contact the Care Quality Commission, Finsbury Tower, 103-105 Bunhill Row, London EC1Y 8TG (Tel: 020 7448 9200) or visit their website at http://www.cqc.org.uk .

Complaints

It is recognised that there may be occasions when a patient may wish to complain about an aspect of the healthcare service on offer and Private Doctor Direct welcomes any comments or suggestions from patients. We have a complaints procedure for your information and Mr Robert MacKay, Managing Director of Private Doctor Direct will be happy to consider your complaint at any time. If you feel you wish to discuss an issue or indeed make a complaint, we would kindly ask that you bring this to the attention of Mr Robert MacKay, Managing Director, Private Doctor Direct, 39 Taybridge Road, London SW11 5PR or e-mail: customerservice@privatedoctordirect.com.

Alternatively, you are welcome to contact our regulatory body the Care Quality Commission, Finsbury Tower, 103-105 Bunhill Row, London EC1Y 8TG (Tel: 020 7448 9200) to discuss the issue further.

Patient Feedback

As part of providing a quality treatment service, patient satisfaction surveys are carried out regularly by Private Doctor Direct to seek the views and opinions of patients on the healthcare service that is offered. The survey is in the form of a questionnaire and is available for all patients to complete at any time.

We are responsible for producing a written report on the results of any satisfaction survey we carry out. This report is available for existing patients, prospective patients and a copy is sent to our regulatory body, the Care Quality Commission. The most recent Patient Satisfaction Survey report will be available shortly on Private Doctor Direct website.